At Leanitech Software Solutions, we strive to deliver the highest quality services and ensure customer satisfaction. However, we understand that circumstances may arise where cancellations or refunds are necessary. This policy outlines our approach to cancellations and refunds for the services we provide.

#### 1. **Cancellation Policy** - **Service Cancellation**: Clients may request a cancellation of any ongoing service. To do so, please provide written notice via email to our support team at least 15 days before the next billing cycle. Cancellations made after this period may result in charges for the subsequent billing cycle. - **Project-Based Work**: For custom software development, digital marketing, SEO, or graphic design services that are project-based, cancellation requests must be made in writing. Depending on the stage of the project, clients may be liable for costs incurred up to the point of cancellation.

#### 2. **Refund Policy** - **Service-Based Refunds**: We offer refunds for service-based contracts only in the case of non-performance or inability to deliver as agreed upon in the service contract. Refunds will be processed after a thorough review of the case and are typically credited within 14 business days. - **Project-Based Refunds**: For project-based work, refunds will be evaluated on a case-by-case basis, taking into account the scope of work completed and resources allocated. If a project is canceled by the client after work has commenced, partial refunds may be considered based on the percentage of work completed. - **No Refunds for Change of Mind**: Refunds will not be provided for changes of mind or if the client decides to discontinue the service without any valid reason. We encourage clients to communicate any concerns so we can address them effectively.

#### 3. **Non-Refundable Services** - Certain services, such as consultation fees, third-party software purchases, or any specific non-refundable arrangements agreed upon in the contract, are non-refundable.

#### 4. **How to Request a Refund** To request a refund, please contact our support team at [info@leanitech.com](mailto:info@leanitech.com) with your service details and reason for the request. Our team will review your request and respond within 5-7 business days.

#### 5. **Modifications to the Policy** Leanitech Software Solutions reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and clients are encouraged to review it periodically. For any questions or concerns about our Cancellation and Refund Policy, please contact us at [info@leanitech.com](mailto:info@leanitech.com).